Frequent Questions

Frequently Asked Questions:


Are Northern Reflection stores open?

YES! We are excited to have ALL stores open! Hours of operation in most locations have been reduced. Some stores are not open on Sunday. For the most up to date information, visit our Open Stores Chart here or our Store Locator which reflects current store status and hours.

How will you be keeping Customers and Associates safe in stores?

The health and safety of our Customers and Associates is more important than ever. We have implemented that follow the government health protocols and guidelines to ensure we’re welcoming you into the safest environment possible.

 

The cleanliness of our stores is always a top priority and is now more than ever. Following guidance from public health officials we have implemented additional measures to support the collective efforts against COVID-19 and to ensure the safety of our Customers and Associates alike.

 

• Hand sanitizer is provided and all customers are required to sanitize their hands upon entry. 
• Regular cleaning & Disinfecting of surfaces - especially high touch and traffic areas. 
• We encourage no-contact payments. Debit and Credit is preferred. 
We are following public health official guidelines by practicing physical distancing of 2 meters.
The number of people in stores at any one time is limited based on the size of the store.
• Floor markers have been installed at the cash desk and in the fitting room area to help maintain physical distancing.
• 1-way directional floor arrows have been installed throughout each store.
• Fitting rooms will be wiped down and sanitized after each use.
• All tried-on & returned items will be steamed or held in quarantine for 24 - 72 hours prior to being returned to the salesfloor (as per government guidelines).
• Associates have been provided with Personal Protective Equipment (PPE) including masks, gloves & hand sanitizer.
• Associates are required to administer, and pass, the Government Health Assessment before each shift.
•Associates have been directed to stay home if they are not feeling well. 

I'm ready for new Fall clothes! Where can I shop?

Shop Online Anytime @ northernreflections.com - we’re here for you 24/7

Shop By Phone @ 1-877-467-5967 for a more personal touch and friendly, helpful advice - Monday to Friday 8am - 8pm + Saturday 9am - 6pm & Sunday 11am - 4pm ET

Shop Instore: Click here for store locations and operating hours. 

I'm having trouble adding an item to my cart. What am I missing?

To add an item to your cart, select an option for – Colour, Fit & Size (even if there’s only ONE option) then, click on “Add to Cart”. If you’re still having difficulty, contact Customer Relations @ 1-877-467-5967 and we will be happy to assist you.

What is your return policy?

In-store & online purchases, may be returned to any Northern Reflections store for up to 30 days for a full refund. After 30 days an instore credit will be issued for the current selling price. Merchandise must be unworn, unwashed with the original tickets attached.

 

Online purchases may also be shipped back to the Distribution Centre (at the Customers expense) within 30 days from the original order date as per the information included with the order for a full refund.

How long will it take to process & delivery my order?

In most cases, orders are being processed through our Milton, ON Distribution Centre within a few days and orders are being delivered within 1 – 2 weeks across Canada. During periods of high volume, there may be a delay in processing & delivering your order. Rest assured, everyone is working hard to ensure your order is processed as fast as possible. Once your order is processed, you'll receive an email with a Canada Post Tracking # and you can follow the progress there. If you don’t receive your order within a reasonable timeframe, kindly contact Customer Relations @ 1-877-467-5967 so that we can follow up on your behalf.

Not sure about your size?

We have a handy Size Guide to help! Click here to find your size for apparel & Jockey undergarments.

How much is shipping to my home?

Enjoy FREE STANDARD SHIPPING on all orders shipped to you within Canada.

How can I pay for my online order?

Shop with confidence knowing we are powered by GeoTrust, the provider chosen by 89% of Fortune 500 companies to ensure safe and secure transactions. We accept Visa, MasterCard, Amex or PayPal.

 

Northern Reflections Gift Cards may be applied to online orders. To redeem a Northern Reflections Gift Card online, a Credit Card is required initially to place the order. To apply the value of a Gift Card to an online purchase, simple add a note in the comment box with the Gift Card # and an adjustment will be made and an updated invoice will be emailed to you. Once the order is processed, the Credit Card provided will only be charged for any outstanding balance. If the Gift Card covers the entire cost of the order, you will receive an “Order Cancellation” email. Rest assured, your order will not be cancelled. This action is needed to release the pre-authorization on the Credit Card provided at the time of purchase.

Can I apply my Northern Friends Rewards to my online purchase?

Northern Friends Rewards may be applied to online orders when the balance is $25 or more. A Credit Card is required initially to place the order. To redeem, simple add a note in the comment box with the value of the reward dollars that you would like to redeem. Once the adjustment is made, an updated invoice will be emailed to you. Once the order is processed, the Credit Card provided will only be charged for any outstanding balance.

 

If the Northern Friends rewards balance covers the entire cost of the order, you will receive an “Order Cancellation” email. Rest assured, your order will not be cancelled. This action is needed to release the pre-authorization on the Credit Card provided at the time of purchase. Northern Friends dollars cannot be applied to any shipping charges should they occur.

The status of my order has been updated, what does it mean? 

“Awaiting payment” means that we have received your order.

 

“Awaiting Fulfillment” or “Awaiting Shipment” means that your order is in the queue for processing. Once your order is processed, which may take up to 5 business days, the status will be updated. Don’t worry, we’re working hard to get your order to you as quickly as possible.

 

“Shipped” means that your order has been processed and is ready for pick up by Canada Post from our Distribution Centre in Milton, ON. From there, the package will go to a Canada Post Depot and to be processed. Depending on the destination, delivery times are currently estimated at between 3-10 business days. For locations where multiple Canada Post Depots are used, there may be additional delays.