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Frequent Questions

Frequently Asked Questions:


Where can I find the hours for Northern Reflections stores?

For the most up to date information, visit our Store Locator which reflects current store status and hours.

How will you be keeping Customers and Associates safe in stores?

 

We have implemented government health protocols and policies to ensure we’re welcoming you into the safest environment possible. These additional measures support the collective efforts against COVID-19 to ensure the safety of our Customers and Associates. 

 

• Where mandated and/or where Associates deem necessary, a face mask covering the nose and mouth must be worn to enter and while inside our stores. A face shield alone is not acceptable.
• Customers are encouraged to sanitize their hands upon entry. Hand sanitizer is available in all our stores.
• We frequently clean & sanitize high touch areas.
• We encourage no-contact payments - Debit or Credit is preferred. 
• We practice physical distancing between customers and associates.  
• Capacity limitations – Stores may limit the number of customers shopping at any one time based on the size of the store and government regulations.
• Associates are required to administer and pass the Government Health Assessment protocol before each shift and are directed to stay home if they are not feeling well.  

Where can I shop?

Shop Online Anytime @ northernreflections.com - we’re here for you 24/7

Shop By Phone @ 1-877-467-5967 for a more personal touch and friendly, helpful advice - Monday to Friday 8am - 8pm & Saturday 9am - 6pm.

Shop Instore: Click here for store locations and operating hours. 

I'm having trouble adding an item to my cart. What am I missing?

To add an item to your cart, select an option for – Colour, Fit & Size (even if there’s only ONE option) then, click on “Add to Cart”. If you’re still having difficulty, contact Customer Relations @ 1-877-467-5967 and we will be happy to assist you.

What is your return policy?

In-store & online purchases, may be returned to any Northern Reflections store for up to 30 days for a full refund. After 30 days an instore credit will be issued for the current selling price. Merchandise must be unworn, unwashed with the original tickets attached.

 

Online purchases may also be shipped back to the Distribution Centre (at the Customers expense) within 30 days from the original order date as per the information included with the order for a full refund.

How long will it take to process & delivery my order?

In most cases, orders are being processed through our Milton, ON Distribution Centre within a few days and orders are being delivered within 1 – 2 weeks across Canada. During periods of high volume, there may be a delay in processing & delivering your order. Rest assured, everyone is working hard to ensure your order is processed as fast as possible. Once your order is processed, you'll receive an email with a tracking # and you can follow the progress there. If you don’t receive your order within a reasonable timeframe, kindly contact Customer Relations @ 1-877-467-5967 so that we can follow up on your behalf.

* Tracking numbers are provided to orders shipping to specified addresses. Orders shipping to store are included in store shipments and will not have a tracking number. Once your order has arrived, an Associate will contact you via the telephone number provided in the shipping address. 

Not sure about your size?

We have a handy Size Guide to help! Click here to find your size for apparel & Jockey undergarments.

How much is shipping to my home?

Enjoy FREE STANDARD SHIPPING on orders over $49 within Canada.

How can I pay for my online order?

Shop with confidence knowing we are powered by GeoTrust, the provider chosen by 89% of Fortune 500 companies to ensure safe and secure transactions. We accept Visa, MasterCard, Amex or PayPal.

 

Northern Reflections Gift Cards may be applied to online orders. Please contact Customer Relations at [email protected] or call us at 1-877-467-5967

 

Can I apply my Northern Friends Rewards to my online purchase?

Northern Friends Rewards may be applied to online orders when the balance is $25 or more. A Credit Card is required initially to place the order. To redeem, simple add a note in the comment box with the value of the reward dollars that you would like to redeem. Once the adjustment is made, an updated invoice will be emailed to you. Once the order is processed, the Credit Card provided will only be charged for any outstanding balance.

 

If the Northern Friends rewards balance covers the entire cost of the order, you will receive an “Order Cancellation” email. Rest assured, your order will not be cancelled. This action is needed to release the pre-authorization on the Credit Card provided at the time of purchase. Northern Friends dollars cannot be applied to any shipping charges should they occur.

The status of my order has been updated, what does it mean? 

“Awaiting Payment” means that we have received your order.

 

“Awaiting Fulfillment” or “Awaiting Shipment” means that your order is in the queue for processing. Once your order is processed, which may take up to 5 business days, the status will be updated. Don’t worry, we’re working hard to get your order to you as quickly as possible.

 

“Shipped” means that your order has been processed and is ready for courier pick up from our Distribution Centre in Milton, ON. From there, the package will go to the courier depot to to be processed. Depending on the destination, delivery times are currently estimated at between 3-10 business days. For locations where multiple Canada Post Depots are used, there may be additional delays.

 

  • Capacity limitations – Stores may limit the number of customers shopping at any one time based on the size of the store and government regulations.