Terms and Conditions

Northern Friends Program - Terms & Conditions


Participating Retail Channels

The Northern Friends Rewards Program (the “Program”) is valid only at participating Northern Reflections store locations in Canada and online at www.northernreflections.com

Accumulating Northern Friends Dollars

Members will accumulate Northern Friends Dollars by making purchases at participating Northern Reflections stores or online and will receive Northern Friends dollars at a rate of 5% or one (1) Northern Friends Dollar for every $20 of merchandise purchased (excludes gift cards, taxes & shipping). Applicable Northern Friends Dollars will be deducted from the Member’s account upon merchandise returns. In some cases, it can take more than seventy-two (72) hours to update a Member’s account. At Northern Reflections’ sole discretion, additional Northern Friends Dollars may be awarded to Members who reach certain cumulative Northern Friends Dollar plateaus or make purchases according to pre-specified conditions.

Redeeming Northern Friends Dollars

The Rewards Card must be presented, or the required information provided at time of purchase to be entitled to receive Northern Friends Dollars. Northern Friends Dollars can only be redeemed in store. All or part of the Northern Friends Dollars can be redeemed as a credit towards merchandise (excluding gift cards and taxes) when a member has accumulated a minimum of twenty-five (25) Northern Friends Dollars. The Rewards Card is not a credit card and the Northern Friends Dollars have no cash value. The Rewards Card is for the Member’s personal use, and may not be transferred or sold. Please note that in some cases, it can take up to 48 hours for Friends Dollars earned to be reflected in your account.

Expiry & General Information

As per recent Provincial legislation, Friends Dollars that have been earned will no longer be subject to expiry. While this legislation continues to be refined, Northern Reflections' expiry policy is, and will remain, fully compliant with such regulations.
You can check your current Friends Dollars balance at any time by visiting a store or contacting our Customer Relations Department.

Marketing Communications

By enrolling in the Program, Members agree to the collection, use and sharing of their personal information for marketing purposes, allowing Northern Reflections to communicate with them by direct mail, telemarketing, email and by Automatic Dialing Announcing Devices to the telephone number provided advising them about sales, promotions, special incentives, store events and bonuses.

Customers can ask to be removed from call, email or direct mail lists at any time. See our Contact Us page for contact information.

For more information, please see our Privacy Policy