An Online Shopping Account allows you to save contact and shipping information, view past orders and check the status of pending orders. By setting up an Online Shopping Account, placing orders is faster and less cumbersome.  

Due to system limitations, we are not able to save Credit Card / PayPal and Northern Friends Reward Account information at this time. This information will need to be entered each time you place an online order.  

No. If you wish to checkout as a guest each time you shop, simply choose this option on the checkout page. The advantage to setting up an Online Shopping Account is that your information will be saved on our secure site and it will make placing future orders faster and easier.

No. A Northern Friends Reward Card is a loyalty program where you earn reward dollars when shopping in-store or online. The loyalty program is not linked to the Northern Reflections Online Shopping Account.  

For inquiries about your Northern Friends Reward balance, visit a nearby store or contact Customer Relations @ 1-877-467-5967.  

To create an Online Shopping Account, select the “Account” button at the top of the page and click on “Register” and fill in the “New Account” information. Once completed, check off, “I’m not a robot” then click on “Create Account”.

Sign into your online shopping account and click on “Account Settings”. Update the desired fields and click on “Update Details”.  

Sign into your online shopping account and click on “Orders”.  

To add an item to your cart, you must select the three options: Colour, Fit and Size. Click “Add to Cart”. If you are having difficulty, contact Customer Relations @ 1-877-467-5967 and we will be happy to assist you.

Yes, prices shown are reflected in Canadian dollars

We accept Major Credit Cards - Visa, Mastercard & American Express and PayPal. We do not accept Visa Debit at this time.

To apply a Northern Reflections Gift Card to your online purchase, add a comment including the Gift Card # and the amount you wish to redeem in the “Order Comments” box when checking out or contact our Customer Relations Team @ 1-877-467-5967 for assistance

To apply Northern Friends Reward Dollars to your online purchase, add a comment in the “Order Comments” box when checking out or contact our Customer Relations Team @ 1-877-467-5967 for assistance.

A pre-authorization will be applied to the Credit Card / PayPal Account used when placing an order. The Credit Card or PayPal account will only be charged, including taxes & shipping (if applicable) when the order is processed.  

A minimum of $25 Northern Friends dollars is required to be eligible for redemption. To redeem, simply add a note in the comment box with the value of the reward dollars that you would like to redeem. A Credit Card is required initially to place the order. Once the adjustment is made, an updated invoicerepresenting the adjusted total will be emailed to you. The original invoice will no longer be valid. Once the order is processed, the Credit Card provided will be charged the new adjusted amount.

If the Northern Friends rewards balance covers the entire cost of the order, you will receive an “Order Cancellation” email. Rest assured; your order will not be cancelled. This action is needed to release the pre-authorization on the Credit Card / PayPal account provided at the time of purchase. Northern Friends dollars cannot be applied to shipping charges.

All applicable taxes including PST & GST are applied to online orders delivering within Canada. Taxes are calculated based on the shipping destination which may be different from the billing address.

Orders shipped to the United States are non-taxable.

Yes! Northern Friends earn $1 Reward Dollar for every $20 excluding taxes & shipping.

To earn Northern Friends Rewards, simply enter the Northern Friends Reward Card # or the telephone # associated with the account on the checkout page.

A 10% Off Birthday Email with a coupon code is emailed to Northern Friends at the beginning of their birthday month. This coupon can be used in-store or online on every purchase during your birthday month.

From time to time we offer coupons which will grant additional savings instore and / or online.

To receive coupons or offers, be sure to register your email address and consent to receive Marketing Communication from Northern Reflections.

Click here to sign up.

At the time of purchase, a coupon code can be applied by entering the code in the “Coupon Code” box on either the My Cart Page or the Checkout Page. Click “Apply”.

The Billing Address is the address that the Credit Card Company has on file associated with the Credit Card being used for payment.

If the Billing Address entered or saved in the address book does not match what the Credit Card Company has on file, you will receive an error when placing an order and the order will not be processed. This is a security feature on the Northern Reflections website intended to prevent fraudulent orders.

If you receive an error message, we suggest you contact the Credit Card Company by dialing the number on the back of the Credit Card to verify the address on file. In most cases, if a change is made, it can take up to 48 hours to be reflected.

If you attempt payment multiple times, you may see multiple pending transactions on your Credit Card statement for several days. These pending charges will clear in 3-5 business days.  

Once an order is placed, changes including colour, size, fit & style cannot be made. Items cannot be added or removed from orders once placed. For more help please contact Customer Relations via email at NRCustomer.Relations@NorthernReflections.com or by telephone @ 1-877-467-5967.

Orders can be cancelled prior to being moved to “shipped” status. If you wish to cancel an order, please contact Customer Relations via email at NRCustomer.Relations@NorthernReflections.com or by telephone @ 1-877-467-5967.

During periods of high volume, there may be delays in processing & delivering orders. Rest assured, everyone is working hard to process and ship orders as fast as possible. We appreciate your patience.

Everyday Shipping:
FREE for Orders of $49 or More *Standard shipping on orders delivering within Canada. Before taxes and after all discounts, coupons and Northern Friends Dollars are applied. Excludes Return Postage.

$7.95 on Orders Under $49 *Standard shipping on orders delivering within Canada. Before taxes and after all discounts, coupons and Northern Friends Dollars are applied. Excludes Return Postage.

Limited Time FREE SHIPPING Promotion:
*Free Shipping applies to Canadian online orders placed during the hours specified in email communication. Cannot be applied to previous online orders or in conjunction with future promotions. Excludes Return Postage.

Shipping to the Canadian Territories and some remote locations may take longer.

Gift Wrapping & Gift Receipts are not available.

Orders are shipped with price tickets attached, return instructions and a copy of the invoice. We are unable to accept special handling requests.

The online purchase of Northern Reflections Gift Cards requires a signature upon delivery. A Canada post tracking number will be provided when the order has shipped. Visit Canada Post website for tracking details.

Delivery time may vary for orders to PO Boxes, according to the availability of Canada Post services.

*Refers to amount after all discounts and before taxes are applied.

We are pleased to offer free shipping to any of our retail locations.

Once processed, the order status will change to “Shipped”. Ship to Store orders are shipped inside the regular stock shipment, and may take longer than home delivery. Tracking numbers are not available for Ship to Store orders. Once your order arrives in-store, an Associate will contact you via telephone to arrange for pickup. Normal delivery for Ship to Store Orders is up to 10 days.  

All orders are processed in Canadian dollars and shipped with Canada Post / USPS. A flat shipping rate of $18.95 is added to all US orders, regardless of price.

We do not offer Express Shipping to US addresses.

Shipping to Hawaii, Guam, AF bases and some remote locations may take longer. US Customs may impose duties on any orders. These fees are the responsibility of the purchaser.

To avoid unexpected duties or fees, please keep your orders below $700, as this is considered a purchase for personal use.

If you have any questions regarding customs duties and fees, please contact USA Customs.

A tracking number will be sent when the order has shipped.

We do not ship orders outside of North America.

“Awaiting payment” means that we have received your order.

“Awaiting Fulfillment” or “Awaiting Shipment” means that your order is in the queue for processing. Once your order is processed, which may take up to 2 business days, the status will be updated. Don’t worry; we’re working hard to get your order to you as quickly as possible.

“Shipped” means that your order has been processed at our Distribution Centre and will be turned over to the carrier on the next business day. Depending on the destination, delivery times are currently estimated at between 3-7 business days. For locations where multiple Canada Post Depots are used, there may be additional delays.

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No, Northern Reflections is absolutely NOT closing … in fact, we are growing!

With over 130 store locations across Canada and a booming online store, our leadership is focused on accelerating growth across both ecommerce and stores. We are reaffirming our commitment to providing you with a superior and seamless customer experience across all channels. From time to time we do close or move locations, and while we are always sad to leave our amazing communities, both our online store and Shop by Phone services remain available 365 days a year in both Canada and the US.