An Online Shopping Account allows you to save contact and shipping information, view past orders, and check the status of pending orders. In addition, you can create a new or link your Northern Friends Account to take advantage of earning & redeeming your accumulated Northern Friends Dollars. By setting up an Online Shopping Account, placing orders is faster and less cumbersome.  
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No. If you wish to checkout as a guest each time you shop, simply choose this option on the checkout page. The advantage to setting up an Online Shopping Account is that your information will be saved on our secure site and it will make placing future orders faster and easier.

No. The Northern Friends Reward program is a loyalty program where you earn reward dollars when shopping in-store or online. The loyalty program can be linked to an active Online Shopping account profile.  

For inquiries about your Northern Friends Reward balance, simply log into your online Shopping Account, visit a nearby store, or contact Customer Relations @ 1-877-467-5967

To create an Online Shopping Account, select the “Account” button at the top of the page and click on “Register” and fill in the “New Account” information. Once completed, check off, “I’m not a robot” then click on “Create Account”.

Sign into your online shopping account and click on “Account Settings”. Update the desired fields and click on “Update Details”.  

Sign into your online shopping account and click on “Orders”.  

To add an item to your cart, you must select the three options: Colour, Fit and Size. Click “Add to Cart”. If you are having difficulty, contact Customer Relations @ 1-877-467-5967 and we will be happy to assist you.

Yes, prices shown are reflected in Canadian dollars

We accept Major Credit Cards - Visa, Mastercard & American Express, PayPal, and Sezzle. We do not accept Visa Debit.

Please note, we will no longer accept American Express effective December 1st, 2023.

A pre-authorization will be applied to the Credit Card / PayPal Account used when placing an order. The Credit Card or PayPal account will only be charged, including taxes & shipping (if applicable) when the order is processed.  

Yes. You can apply your Northern Friends dollars to online orders by simply entering the amount requested to be applied to the order in the checkout. 

A minimum of $25 Northern Friends dollars is required to be eligible for redemption to the subtotal of the order. Northern Friends dollars cannot be applied to the purchase of Gift Cards, Donations, shipping charges if applicable, and taxes.

All applicable taxes including PST & GST are applied to online orders delivering within Canada. Taxes are calculated based on the shipping destination which may be different from the billing address.

Orders shipped to the United States are non-taxable.

Yes! Northern Friends earn $1 Reward Dollar for every $20 excluding Gift Cards, Donations taxes & shipping.

To earn Northern Friends Rewards Dollars, simply create/Log in to your Online Shopping Account before checking out.

A 10% Off Birthday Email with a coupon code is emailed to Northern Friends at the beginning of their birthday month. This coupon can be used in-store or online on every purchase during your birthday month.

From time to time we offer coupons which will grant additional savings instore and / or online.

To receive coupons or offers, be sure to register your email address and consent to receive Marketing Communication from Northern Reflections.

Click here to sign up.

At the time of purchase, a coupon code can be applied by entering the code in the “Coupon Code” box on either the My Cart Page or the Checkout Page. Click “Apply”.

The Billing Address is the address that the Credit Card Company has on file associated with the Credit Card being used for payment.

If the Billing Address entered or saved in the address book does not match what the Credit Card Company has on file, you will receive an error when placing an order and the order will not be processed. This is a security feature on the Northern Reflections website intended to prevent fraudulent orders.

If you receive an error message, we suggest you contact the Credit Card Company by dialing the number on the back of the Credit Card to verify the address on file. In most cases, if a change is made, it can take up to 48 hours to be reflected.

If you attempt payment multiple times, you may see multiple pending transactions on your Credit Card statement for several days. These pending charges will clear in 3-5 business days.  

Once an order is placed, Items cannot be added or removed from orders once placed, prices may not be altered, or coupon code redemptions applied. If the existing order has not shipped from our 3PL (Third Party Logistics), the order may be cancelled and a new order placed.  For more help, please contact Customer Relations via email at NRCustomer.Relations@NorthernReflections.com or by telephone @ 1-877-467-5967

Orders can be cancelled prior to being shipped by our 3PL (Third Party logistics). If you wish to cancel an order, please contact Customer Relations via email at NRCustomer.Relations@NorthernReflections.com or by telephone @ 1-877-467-5967 to confirm cancellation.

eGift cards are virtual pre-purchased vouchers which can be used towards the purchase both Online & In-store.

Northern Reflections eGift Cards can redeemed both Online & In-store. Enter the Gift Card code prior checkout to redeem Online and scan the barcode at the register desk In-store.

Yes you can. similar to eGift Card redemption, simply enter the Gift Card code at checkout to redeem your Gift Card Online.

No. Merchandise Credit can only be used in-store. 

To check your Gift Card balance, browse the store and add items to your cart as you normally would, proceed to checkout and type your gift card code into the 'Redeem Gift Card' box and click 'Go' to check the remaining balance. Don't worry the balance won't change until your order successfully placed.

No. You can only redeem 1 Gift Card per online order.   

No. We currently offering only eGift cards. Should you wish to purchase a physical Gift Card, visit one of our stores to purchase one.

You are welcome to email the eGift voucher to yourself to print. Once received, physically present the voucher to the recipient.

During periods of high volume, there may be delays in processing & delivering orders. Rest assured, everyone is working hard to process and ship orders as fast as possible. We appreciate your patience.

Everyday Shipping:
FREE for Orders of $49 or More *Standard shipping on orders delivering within Canada. Before taxes and after all discounts, coupons and Northern Friends Dollars are applied. Excludes Return Postage.

$7.95 on Orders Under $49 *Standard shipping on orders delivering within Canada. Before taxes and after all discounts, coupons and Northern Friends Dollars are applied. Excludes Return Postage.

Limited Time FREE SHIPPING Promotion:
*Free Shipping applies to Canadian online orders placed during the hours specified in email communication. Cannot be applied to previous online orders or in conjunction with future promotions. Excludes Return Postage.

Shipping to the Canadian Territories and some remote locations may take longer.

Gift Wrapping & Gift Receipts are not available.

Orders are shipped with price tickets attached, return instructions and a copy of the invoice. We are unable to accept special handling requests.

Delivery time may vary for orders to PO Boxes, according to the availability of Canada Post services.

*Refers to amount after all discounts and before taxes are applied.

We are pleased to offer free shipping to any of our retail locations.

Once processed, the order status will change to “Shipped”. Ship to Store orders are shipped inside the regular stock shipment, and may take longer than home delivery. Tracking numbers are not available for Ship to Store orders. Once your order arrives in-store, an Associate will contact you via telephone to arrange for pickup. Normal delivery for Ship to Store Orders is up to 10 days.  

All orders are processed in Canadian dollars and shipped with Canada Post / USPS. A flat shipping rate of $18.95 is added to all US orders, regardless of price.

We do not offer Express Shipping to US addresses.

Shipping to Hawaii, Guam, AF bases and some remote locations may take longer. US Customs may impose duties on any orders. These fees are the responsibility of the purchaser.

To avoid unexpected duties or fees, please keep your orders below $700, as this is considered a purchase for personal use.

If you have any questions regarding customs duties and fees, please contact USA Customs.

A tracking number will be sent when the order has shipped.

We do not ship orders outside of North America.

“Awaiting payment” means that we have received your order.

“Awaiting Fulfillment” or “Awaiting Shipment” means that your order is in the queue for processing. Once your order is processed, which may take up to 2 business days, the status will be updated. Don’t worry; we’re working hard to get your order to you as quickly as possible.

“Shipped” means that your order has been processed at our Distribution Centre and will be turned over to the carrier on the next business day. Depending on the destination, delivery times are currently estimated at between 3-7 business days. For locations where multiple Canada Post Depots are used, there may be additional delays.

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No, Northern Reflections is absolutely NOT closing … in fact, we are growing!

With over 130 store locations across Canada and a booming online store, our leadership is focused on accelerating growth across both ecommerce and stores. We are reaffirming our commitment to providing you with a superior and seamless customer experience across all channels. From time to time we do close or move locations, and while we are always sad to leave our amazing communities, both our online store and Shop by Phone services remain available 365 days a year in both Canada and the US.