Site Information

Ecomm/Customer Analytics Specialist

Northern has been in business for over 30 years attracting top talent to support the growth and our investment to be the best specialty fashion apparel brand in our industry. We are an innovative and passionate team striving to deliver the best shopping experience to our customers. Our quest for enthusiastic, cutting-edge people is vital to strengthening the brand, building trust and continued company growth.
We are looking for a Ecomm/Customer Analytics Specialist who will be responsible for gathering and analysis of customer data for Northern to understand customer behaviour to drive sales growth while providing the day-to-day responsibility of running our ecommerce websites. The successful candidate will bring versatility and experience to identify, implement and report on winning growth strategies.

 

JOB DUTIES:

  • Gather and analyze customer data to assist with the understanding on customer behaviour to drive sales growth
  • Analyze current loyalty program and strategies and makes recommendations
  • Develops customer segmentation plan based on data from customer database, research projects and external supplies
  • Acts as the lead specialist towards constant delivery of optimized segmentation for offline and online campaigns, initiatives and customer research
  • Prepares and analyzes customer reports weekly, quarterly, yearly
  • Provides insight into CRM innovations through research, competitive and industry actions
  • Proactively monitors and improves customer data quality
  • Develops, tests, deploys and tracks consumer email communication
  • Evaluates ecommerce data/KPIs to understand business/customer trends and provides recommendations
  • Provides day-to-day responsibility for the running of the ecommerce websites including tools, processes and procedures
  • Other related duties as required or assigned.

QUALIFICATIONS:

  • 2-3 years’ experience in a CRM focused role. Retail experience an asset
  • College diploma or University degree in Business or related discipline
  • Strong proficiency in Microsoft Excel including the ability to understand and write formulas
  • Ability to work with features and functionalities of mainstream ecommerce and email platforms
  • Proficient understanding of web/responsive design and UX trends an asset
  • Experience with Google Analytics an asset
  • Strong organizational skills, detail oriented and ability to multi-task and meet competing deadlines often
  • A curious, analytical mind with the ability to adapt to new technologies
  • Self-motivated, resourceful and able to work independently in a fast-paced environment
  • Creative problem solver with a strong work ethic
  • Effective written and verbal communication skills

 

PLEASE FORWARD RESUMES TO sara.hussain@northernreflections.com