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Ordering from Northernreflections.com
Questions
- How do I add something to my shopping cart?
- How do I change something that I put in my cart?
- How do I remove something from my cart?
- How do I save the items in my shopping cart so I don't have to pick them all out again later?
- I'm a new user. How do I log in?
- I forgot my password. How do I get into my account?
- How do I submit my order when I'm done shopping?
- How do I track my order?
- Can I look at orders I've placed in the past?
- You ask for my e-mail address and phone number when I make a purchase. Why do you want them?
- Can I cancel my order if you haven't shipped it yet?
- What does it mean that there is a problem with my order?
- Why are you calling me to verify my billing information? I've placed many orders and you have called me to verify this information already.
- How do I know if there is a problem processing my order?
- How do I get my problem order released?
- What if I don't contact you about my order that you're having a problem processing?
- When will my order ship?
- Why can't I see my tracking information?
- Why do I have more than one tracking number?
Answers
1. How do I add something to my shopping cart?
When you find something you would like to add to your cart, select the size, color (if there is an option), and the quantity, and then click the Add to Cart button.
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2. How do I change something that I put in my cart?
Once an item is in your shopping cart, you can change the quantity. If you need to change the size or color, you need to remove the product from your shopping cart and select it again from the product page with the correct size or color.
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3. How do I remove something from my cart?
If you decide that you don't want something that you've put into your cart, click the Remove checkbox next to the item in your cart, and then click the Update Cart button.
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4. How do I save the items in my shopping cart so I don't have to pick them all out again later?
Your shopping cart will be saved for up to 10 days. You can come back and look at your shopping cart any time you would like within those 10 days.
NOTE: Storing items in your cart does not guarantee the items will be available for purchase when you return to purchase them.
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5. I'm a new user. How do I log in?
You have a choice; you can either "Sign in" or "Continue as guest" If you would like to sign in it's as simple as inputting your e-mail address and choosing a password. These options are presented to you once you proceed to checkout from your shopping cart. If you don't want to sign in that's fine, continue as a guest through the checkout process. There are numerous benefits of signing in though; most importantly you can view your order history, experience express checkout, and create your own address book for addresses you will be shipping to regularly.
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6. I forgot my password. How do I get into my account?
To receive your password, go to My Account and click the Forgot your password? link. A new page will open where you can enter the e-mail address you used to register, and your login details will be sent to you.
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7. How do I submit my order when I'm done shopping?
When you've finished shopping, click the Check Out button at the bottom of your Shopping Cart screen. From there, we'll guide you through the checkout process.
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8. How do I track my order?
If you have an online account with Northernreflections.com, you can track your order by signing in on the My Account page, and then clicking Order History. Find the order that you want to track, and then click the tracking number. This takes you to the carrier�s Web site, where you can find the most up-to-date information available.
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9. Can I look at orders I've placed in the past?
Yes, you can if you have set up an account. To look at orders you've placed in the past, go to My Account/Order History. You'll need to log in with your e-mail address and password.
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10. You ask for my e-mail address and phone number when I make a purchase. Why do you want them?
When you place an order with Northernreflections.com, it begins an automated process. To keep you posted throughout the process, we send you e-mail and call you. Also, sometimes we have questions that we must have answered before we can ship your order. In these cases, we try to contact you by e-mail first, and then by phone.
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11. Can I cancel my order if you haven't shipped it yet?
You can cancel your order only if it has not yet shipped. Contact customer service.
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12. What does it mean that there is a problem with my order?
It means that we have had a problem processing your order and we can't complete it until we verify some of your information with you by phone.
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13. Why are you calling me to verify my billing information? I've placed many orders and you have called me to verify this information already.
Currently, our system does not recognize repeat customers that have had released problem orders. Because our system can't identify you, we need to call you to verify your information. We're sorry for any inconvenience this may cause.
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14. How do I know if there is a problem processing my order?
We'll contact you in three ways to let you know:
- On-screen messaging.
- E-mail.
- Phone call.
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15. How do I get my problem order released?
The only way to have an order released is to contact our Customer Service department.
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16. What if I don't contact you about my order that you're having a problem processing?
We'll leave your order on hold for 72 hours to give you time to contact us and for us to try to contact you. If we haven't been able to resolve the problem at the end of 72 hours, we will ship your order as is.
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17. When will my order ship?
Provided we have no problems processing payment, all orders placed will be shipped within 48 hours..
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18. Why can't I see my tracking information?
Until the shipping carrier updates their system with your tracking information, you can't track your order on the Web. However, most carriers usually update their information within one business day of the time that we send the e-mail to you.
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19. Why do I have more than one tracking number?
Sometimes we have to package orders in more than one box. Each box that we ship to you will have its own tracking number.
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